Shipping policy

Last updated: August 29, 2026

Thank you for shopping with Mabel's Counter. This page explains how and when we ship your order.

Order processing

  • Orders are typically processed within 1-2 business days (Mon-Fri, excluding holidays). You'll receive a shipping confirmation with tracking once your order is on its way.

Shipping rates & free shipping

  • We offer free standard shipping on all U.S. orders. Any expedited options and rates are shown at checkout.

Estimated delivery times

  • United States (standard): typically 8-15 business days after shipment.
  • International: timing varies by destination and customs. Most shipments arrive within 10-25 business days after shipment.

Delivery windows are estimates and may be impacted by carrier delays, weather, customs, or high-volume periods.

Tracking your order

  • Your shipping confirmation email includes a tracking link. If tracking shows movement but seems stalled, it's usually a carrier delay that resolves within a few business days.

Proof of delivery & missing packages

Once an order is handed to the carrier, the carrier's scan confirming delivery serves as proof of delivery to the address provided.

  • If tracking shows "Delivered" but you can't locate the package, please:
  1. check around the delivery address and with household members/neighbors,
  2. look for a notice of attempted delivery, and
  3. contact the carrier's local office with your tracking number to initiate a trace.
  • We'll gladly assist with carrier follow-up; however, orders scanned as delivered by the carrier are considered fulfilled. If you purchased optional shipping protection at checkout, its coverage terms apply.

Split shipments

  • If your order contains more than one item, items may ship separately and arrive on different days. You'll receive a separate tracking number for each shipment. You will never be charged extra shipping for a split shipment.

Address changes & undeliverable packages

  • Please ensure your shipping address is accurate at checkout. If you spot a mistake, email help@mabelscounter.com as soon as possible - we can usually correct an address before the order ships, but not after. We are not responsible for delays or loss due to incorrect addresses.
  • If a package is returned to us as undeliverable or refused, we'll contact you to arrange reshipment (additional postage may apply).

International duties & taxes

  • International orders may be subject to import duties, taxes, and fees set by your local customs authority. These charges are the customer's responsibility.

Order issues (damaged, wrong, or defective items)

  • If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and photos so we can make it right.

Questions