Contact information
Get in Touch
We're a small team, and we read every message ourselves.
Whether it's a question about your order, help picking the right size pot for your family, or something that didn't arrive the way it should have, write to us and we'll take care of it.
Email:
We answer within 1 business day, Monday through Friday. Weekend messages get answered first thing Monday morning.
Before You Write
A few things we can sort out fastest:
Where's my order? Your shipping confirmation email has a tracking link. If tracking hasn't moved in a few days, that's usually a carrier delay that resolves on its own. If it's been more than 5 business days with no movement, email us and we'll chase it down.
Something arrived damaged or wrong. Email us within 7 days of delivery with your order number and a photo. We'll replace it or refund it. You won't be asked to pay to ship a damaged item back.
It's not right for you. Every order comes with our 30-day guarantee. Use it, try it, and if it's not earning its spot on your stovetop, email us your order number and we'll make it right.
Need to change your address? Email us the moment you spot the mistake. We can usually fix an address before the order ships, but not after.
When You Email
Include your order number (it's in your confirmation email) and the email address you ordered with. That's all we need to pull up your order and get moving.
Mailing Address
Mabel's Counter 2501 Chatham Rd #6087 Springfield, IL 62704
Please don't send returns here without emailing first. We'll send you the correct return address once your return is approved.