Refund policy
Last updated: August 29, 2026
Our 30-Day Guarantee
Every order comes with our 30-day guarantee. That means you have 30 days after receiving your order to try it in your own kitchen. If it isn't right for you, we'll make it right with a replacement, a store credit, or a full refund of the purchase price.
Yes, you can use it first. A guarantee you can only claim on an unopened box isn't much of a guarantee.
Start a Return
Email us at with your order number and a quick note about what went wrong. We'll respond with next steps within 1-2 business days.
Please do not send items back without contacting us first. Items sent back without an approved return may not be accepted. If your return is accepted, you'll receive the return address and instructions by email.
Return Conditions
- You'll need your order number or proof of purchase.
- Unused items should be returned in their original packaging where possible.
- Used cookware should be cleaned and fully dried before it ships back. We cannot accept returns containing oil or food residue.
Damages & Issues
Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email within 7 days of delivery with your order number and a photo. We'll replace it or refund it - you won't be asked to ship a damaged item back at your own expense.
Shipping Costs
- Original shipping fees, where charged, are non-refundable.
- If your item is defective, damaged, or we sent the wrong item, contact us first so we can make it right at no cost to you.
Exceptions / Non-Returnable Items
We cannot accept returns for:
- Gift cards
- Items marked final sale at the time of purchase
Exchanges
The quickest way to get a replacement is to start a return for the item you have. Once your return is accepted, place a new order for the item you want.
EU 14-Day Cooling-Off Period
For orders shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be in original condition and include proof of purchase.
Refunds
We'll notify you once we've received and reviewed your return and let you know if the refund is approved. If approved, a refund will be issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at .